Frequently Asked Questions

Here are some of the most frequent questions we are asked regarding our services. If you have any other questions, CLICK HERE.

 

Basic F.A.Q's

Who do you use for Monitoring?

At Protek Security we pride ourselves in using Local Monitoring in Ottawa through our partner, Lanvac. 

We currently have an alarm system and would like to switch providers, is this possible?

Yes, Protek Security can come in and use your current security system without a problem.

We currently do not have a home phone line, does this cause any issues with our alarm system?

Protek Security offers multiple different options to our customers who have gone wireless with their home phone services. 

Do pets cause problems with motion detectors on my alarm system?

Protek Security offers our customers pet-friendly detectors for those with pets.

If my alarm does go off, what happens?

With Protek Security, you will be protected when the alarm goes off as it will send a signal to the monitoring station saying there is an alarm in your residence, they will then, depending on the type of alarm, contact your Emergency List.

Do I have a warranty with my contract for replacements if anything is to happen?

We offer a LIFETIME WARRANTY on all parts and labour to our valued customers!

Will I be protected during a power outage?

Yes, every system with Protek Security comes with a back-up battery that will keep your system powered for several hours. In the event your battery is to get low, a signal will be sent to our monitoring station and they will notify you.

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