Frequently Asked Questions

Our monitoring services are provided through a certified, professional monitoring centre in Canada. The facility operates 24/7 with backup systems in place, ensuring continuous protection even during outages or severe weather.

Yes. We design and install alarm systems for residential, commercial, and corporate properties. Each setup is customized to fit the layout, usage, and security needs of the space.

We combine expert installation with reliable monitoring, using trusted Quosley and Honeywell technology and responsive local support. Our focus is on delivering personalized protection plans and dependable service — without high-pressure sales or unnecessary add-ons.

You can contact us directly through our website or by phone. We’ll discuss your needs, schedule a in-person visit, recommend a system design, and provide a clear quote. From there, we’ll handle installation, setup, and monitoring — so your property is protected from day one.

Most insurance companies recognize professionally monitored alarm systems as a lower risk and may offer a discount on your policy. After installation, we can provide proof of monitoring for your insurer upon request.

Yes — our systems are designed for simplicity. Whether you’re using a touchscreen keypad, key fob, or Total Connect or Alarm.com mobile apps; you’ll find it quick and intuitive to arm, disarm, and manage your system. We also provide a walkthrough and user training after installation.

Absolutely. In addition to intrusion detection, you can include sensors for smoke, carbon monoxide, flooding, temperature changes, and more. We can also integrate smart home features like lights, locks, and cameras — giving you full control through one system.

If you ever experience a system issue, contact us right away. We offer fast support and can often troubleshoot remotely. If an in-person service call is needed, a technician will be scheduled as soon as possible to get your system back online.

When your alarm is triggered, our monitoring team immediately receives a signal and follows the response plan you’ve chosen. We’ll contact you or your designated keyholders to confirm whether the alert is real or accidental. If we can’t verify, or if there’s an emergency, we’ll notify the appropriate authorities or dispatch services right away.

Your passcode list should include everyone who regularly uses your alarm system, like family members or staff. Your emergency contact list should include trusted people who can respond if you’re unavailable — ideally, at least one person who doesn’t live or work on-site.